Customer Support Automation
Don’t keep your customers waiting for a resolution. With an AI-chatbot, resolve queries, on-demand, round the clock, in any language, across text and voice. Self-serve 70% queries and seamlessly loop in live agents when needed. The best of both worlds, literally.
Turn your customer frown upside down
Listen to the voice of your customers
Our conversational AI platform tracks customer trends and analyses sentiments to truly understand your customer’s needs. And offers fast and accurate resolution using intent and sentiment recognition to improve user experience
Route queries from bot to live agent seamlessly
AI can’t replace humans. We get that. Our chatbots bring the best of human and AI intelligence to self-serve most queries, and bring live agents in the loop when needed. And not just a live agent handover, an active learning loop across bots and humans. What does that leave you with? Happier customers and even happier employees.
Meet customers where they are
Support your customers around the globe, across 35+ text & voice channels, in 100+ languages, 24×7. More? yellow.ai has tons of integrations to make your conversations comprehensive and productive, from day zero.
Turn your customer support from a cost center to a profit center
Reduce total cost of operations 70%
Our self-learning chatbots automate ~80% queries, leaving your live agents to only address critical requests. Cherry on top? With a self-learning loop, our bots proactively learn from the live agents.
Explore product insights & upsell
Customer support doesn’t have to be a cost center anymore. With deep insights and analytics on customer intent and sentiment, support bots can help upsell to increase revenue.
It Isn’t Magic, It’s AI With Our Proprietary Natural Language Processing ‘Brain’